MEDICAL DIRECTOR
Company: Hopscotch Primary Care
Location: Shelby
Posted on: October 12, 2024
Job Description:
About Hopscotch Primary Care
At Hopscotch Primary Care, we believe great healthcare should be
accessible to all people across all communities. Today, almost 20%
of Americans live in a rural community, yet only 11% of physicians
practice in those same communities. We are on a mission to
transform healthcare in rural America. We provide high-quality
primary care tailored to meet the needs of our patients through our
robust care model and comprehensive care team, delivering care in
our clinics, and across settings, and wrapping resources around the
patients who need them most.
Our patients and the care teams who serve them sit at the center of
everything we do at Hopscotch. Hopscotch Primary Care takes a team
approach to serve patient needs and provide the best care possible.
Our goal is to provide the care each of us would want for ourselves
or for our family members, in the right setting, and at the right
time.
Today, we are serving thousands of patients in our value-based care
model and the number is growing every day. If you want to bring
your experience, skill and passion to make a lasting impact in
healthcare, we'd like to meet you.
Join Us on Our Mission to Transform Healthcare!
Hopscotch Primary Care takes a team approach to serve patient needs
and provide the best care possible. Our goal is to provide the care
each of us would want for ourselves or for our family members, in
the right setting, and at the right time. The Hopscotch Care Team
is responsible for delivering high-touch, high-quality care to
patients, including coordination of care across different
physicians and the broader healthcare continuum.
- A robust community of thoughtful, talented physician leaders
who want to transform healthcare through their experience, skill
and cultural leadership
- Smaller patient panels to allow time with patients and
proactive investment in their health
- Average of 15 patients per day
- More time with patients: 40- and 20-minute visit types
- Robust administrative and clinical support with a comprehensive
care team that includes MA's, Scribe's, Community Health Workers
and RN Care Managers
- Additional administrative time for provider management,
coaching, and supporting organizational strategy What You'll Do
As the Medical Director for our (Shelby, NC) clinic, you will
provide day-to-day leadership for the clinic teams and deliver
high-quality care, an exceptional patient experience and a
best-in-class culture, acting as a Champion of the Hopscotch Care
Model and a Culture advocate for your team and your patients.
Specifically, you will:
- Provide leadership, oversight and support for the team to drive
day-to-day execution against critical priorities to enable
high-quality care, a great patient experience, engagement across
the team and a best-in-class culture
- Define objective goals and top priorities for the clinic and
for each member of the team, in partnership with Hopscotch central
team members, to support clinical, growth, and culture
- Define team and culture priorities, in collaboration with Care
Center Manager, ensure time/resources are invested to build and
maintain a great culture and drive engagement of the team
- Champion the Hopscotch Care Model and brand in the community,
sharing the mission and spreading the word to enable more Medicare
patients to receive this enhanced level of care
- Ensure operational needs are proactively and collaboratively
managed with the Care Center Manager, including provider coverage
to ensure patient care is continuous
- Set the curve for Care team and across Care Centers through
clear understanding and execution to deliver care in the Hopscotch
care model, a commitment to results, quality and excellence and by
executing against key workflows and processes to enable the model
- Management of Providers including ensuring all Providers
complete administrative tasks and utilize indirect care hours
appropriately, managing their panels and completing
documentation
- Lead by example and drive execution across teams by role
modeling workflow efficiencies including accurate and timely manner
for preparation, delivery and follow through of patient visits,
including documentation and coding
- Actively participate in all Clinical Forums, providing
feedback, driving action and ensuring that key discussion points
and takeaways are cascaded to your clinic Providers and other team
members as appropriate
- Coaching and Mentoring of Providers in order to support
integration, transformation, and on-going operational excellenceat
the clinic, including but not limited to comprehensive care model
training, migration to athena EMR, renovations of the clinic,
onboarding of new care teams roles, and reassignment of roles for
the existing team members
- Partner with the Care Center Manager to outperform against
target metrics and outcomes, including patient experience,
STARS/HEDIS, care coordination, utilization and cost of care,
through collaboration and engagement of your clinical care
team
- Drive excellence with a continuous-improvement mindset,
following evidence-based guidelines and innovating on care models
that solve real problems for our patients
- Provide high-quality patient care in the comprehensive and
interdisciplinary care model of Hopscotch health to deliver
best-in-class outcomes and results for your dedicated patient panel
- Provide direct oversight of your clinical care team, including
Hopscotch Advanced Practitioner, Medical Assistant, Care Manager,
Community Health Worker and others
- Proactively communicate across the care team and advocate for
the patient, understanding patient needs, developing care plans and
delivering care to enable positive outcomes
- Deliver comprehensive primary care services to a dedicated
panel of patients, including office visits and telehealth visits
for routine and acute primary care issues. This includes delivery
of all types of patient visits, including Annual Wellness Visits,
as well as patient outreach, triage, and care in the community as
needed
- Develop trust with patients and caregivers, help them garner
trust in broader care team, engage them to educate on care plans
and strategies for wellness and prevention
- Support the Hopscotch mission and vision through your
leadership around talent and culture, clinical innovation and
compliance/best practices to enable success
- Cultivate a culture of high performance, service to patients,
and continuous improvement that values learning and a commitment to
quality
- Foster a culture of communication, collaboration, and
positivity with a focus on results and accountability
- Help attract, develop, and retain talent across the
organization
- Demonstrate commitment to value-based care and compliance in
clinical leadership, ensuring standards are well-defined and
met
- Monitor and understand best practices and evidence-based
approaches in care and work across Hopscotch team to incorporate
best practices and new approaches to enable patient outcomes
- Message concerns and risks regarding patient care, team, or
culture to leadership and propose solutions
- Act within the Hopscotch Code of Conduct at all times and live
the Hopscotch mission and values
- Represent Hopscotch Health in the community and provides
community-based education, engagement, and participation in events
such as health fairs/conferences
- Talent and Culture:
- Value-Based Care and Clinical Excellence:
- Other Hopscotch Priorities: About You
You'll be a great fit for this position if you have 5+ years of
post-Residency experience and have experience in managing teams.
You must be Board Certified in Internal Medicine or Family
Medicine, have an active, non-probationary North Carolina state
medical license, and be authorized to work in the US. An ideal
candidate will also have:
- Familiarity with innovative clinical models, specifically those
that serve high acuity members
- Experience with the Medicare population, including in-home care
as well as documentation and compliance requirements
- Experience caring for at-risk panel of patients
- Experience using data and insights to drive action in a
clinical setting
- Experience leading, teaching, and training others, in both
formal and informal ways You also have a proven track record
demonstrating:
- High EQ and a collaborative and trust-driven working style to
quickly build relationships, internally and externally, to enable
our work and culture.
- Comfort with dynamic and sometimes ambiguous settings, showing
the skill to bring a structured, proactive approach to prioritize
and execute in a fast-paced, dynamic environment.
- Ability to learn quickly and leverage critical thinking and
perseverance to take initiatives, solve problems, operate with
autonomy and succeed in high-pressure situations.
- Willingness to act with courage, lean into conflict and foster
the 'tough' conversations that need to happen to support our
culture and success together
- A service orientation, demonstrating a patient centric mindset,
going above and beyond for patient needs and creating a culture
where your entire team does the same From a cultural perspective,
you are:
- Committed to excellence and bring a growth mindset to
everything you do
- Patient- and mission-focused, with a passion for healthcare and
service to the providers who deliver healthcare
- Agile, yet thoughtful and can work effectively in a fast-paced,
dynamic environment
- Constantly seeking ways to simplify and improve how things are
done, bringing a positive attitude to challenges
- Team-first and lead with humility, setting the tone for others
to do the same
- Accountable, holding yourself and others to a high standard and
seek to support and develop others
- Willing to roll up your sleeves, bringing a high work ethic and
strong collaboration skills to work effectively with people of all
backgrounds
- Concise and articulate, drive towards clarity and deliver on
your commitments
At Hopscotch Primary Care, we embrace diversity, invest in a
culture of inclusion and positivity and encourage all to apply to
join our team. You will receive consideration for employment
without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics,
disability, age, or veteran status.
Keywords: Hopscotch Primary Care, Rock Hill , MEDICAL DIRECTOR, Executive , Shelby, South Carolina
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