ASSOCIATE DIRECTOR MEDICAL OPERATIONS
Company: Concentra
Location: Charlotte
Posted on: October 19, 2024
Job Description:
Associate Director Medical Operations
Location
US-NC-Charlotte
Job ID
304832
Pos. Category
Medical - Physician
Pos. Type
Full Time
Overview
- Up to $50,000.00 Bonus - Are you ready to take your career to new
heights? At Concentra, you will be a vital member of our patient
care team and play a crucial role in providing exceptional care to
our patients. Our mission is to improve the health of America's
workforce, one patient at a time. Join us at Concentra and see how
your clinical competency and compassion can make a meaningful
difference in the lives of the patients you serve. The Medical
Director functions to support the Director of Medical Operations to
ensure consistency of clinical care delivery, clinician onboarding,
as well as supporting market clinical and financial strategies and
tactics as determined by the director team. As a Medical Director
for the area, he/she will have responsibilities of onboarding,
coaching, and ensuring that standard workflows are performed and
clinical delivery is best in class. The Medical Director will
provide clinical coverage, treating in centers, creating space to
perform delegated Medical Director responsibilities.
Responsibilities
- 100% center based providing direct
patient care, mentoring, leading by example, and demonstrating
clinical excellence and an exceptional patient experience. Assumes
role and responsibilities of CMD, whether functioning in the
capacity of a CMD at a specific location or in the capacity of the
Market Float providing coverage for an open CMD position.
- Collaborates under Director of Medical Operations (DMO)
direction to identify opportunities to improve clinical quality,
workflows, safety, center performance, patient and client
experience and satisfaction metrics, or other facets of the
practice.
- Works with director team (primarily DMO and Director of Therapy
Operations (DTO) to identify clinical improvement opportunities and
ensure appropriate support and workflow compliance that foster an
environment optimal for patient care.
- Mentors and trains future clinical leaders as well as newly
hired and tenured clinicians. Fosters an environment of
collaboration, professionalism, patient/colleague safety, quality
care, continuous improvement and reward and recognition.
- Understands center financial drivers and outcomes, along with
available tools in order to achieve annual business and strategic
plans. Assists CMD's to understand same.
- Maintains and leverages relationships with employers, payers,
referral sources, networks, and local communities to drive market
growth. Responds to requests and issues within 24 hours.
- Assists with the planning of clinician meetings, leads, or
assists in conducting
- Assists DMO and EA in managing staffing in centers and
adjustments for unforeseen coverage needs
- May be required to observe drug/alcohol testing of patients
This job description is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities
that are required of the employee for this job. Duties,
responsibilities, and activities may change at any time with or
without notice. Qualifications
- Board Certified Family Medicine, Internal Medicine, or
Occupational Medicine
- Current unrestricted medical license in state of jurisdiction
as required for clinical and/or business duties
- Unrestricted DEA license for state of jurisdiction
- Medical degree (MD) or Doctor of Osteopathy (DO) degree from
accredited institution Job-Related Experience
- Preferred two years' directly applicable experience including
relevant clinical and supervisory experience for clinical
scope
- Preferred two years' experience in managed care and physician
management.
- Experience developing and leading medical management and
quality improvement programs, preferably in a managed care setting.
Job-Related Skills/Competencies
- Concentra Core Competencies of Service Mentality, Attention to
Detail, Sense of Urgency, Initiative and Flexibility
- Ability to make decisions or solve problems by using logic to
identify key facts, explore alternatives, and propose quality
solutions
- Outstanding customer service skills as well as the ability to
deal with people in a manner which shows tact and
professionalism
- The ability to properly handle sensitive and confidential
information (including HIPAA and PHI) in accordance with federal
and state laws and company policies
- Agrees, supports, and commits to Concentra's core practice
standards and Policies and Procedures
- Excellent communication skills including speaking,
presentation, listening, telephone, negotiation, business, and
medical writing skills necessary to convey information to
supervisors, peers, or customers
- Demonstrate a high level of skill with interpersonal
relationships and communications.
- Working knowledge of Human Resource principles and practices of
personnel recruitment, selection, coaching and other aspects of
performance management Proven ability to effectively supervise
other professionals
- Skilled in reviewing the clinical work of others according to
professional standards and practice guidelines
- Ability to supervise, evaluate, coach, and develop staff
- Fosters a cooperative and harmonious working climate conducive
to maximize employee morale and productivity
- Ability to put patients first and enjoys treating
patientsSuperior patient/customer service and bed side manner
skills
- Must be a team player in a multidisciplinary environment
Demonstrates a value of all contributions to product and
outcome
- Displays a professional, approachable, and selfless demeanor
(no arrogance) at all times both to external and internal
clients
- Ability to display high degree of inspiration for team members
to retain focus of providing highest levels of customer
satisfaction
- Willingness to learn and continuously improve, to be audited,
observed, and reviewed; is positively responsive to feedback
Additional Data
- 401(k) Retirement Plan with Employer Match
- Medical, Vision, Prescription, Telehealth, & Dental Plans
- Life & Disability Insurance
- Paid Time Off & Extended Illness Days Offered
- Colleague Referral Bonus Program
- Tuition Reimbursement
- Commuter Benefits
- Dependent Care Spending Account
- Employee Discounts This job requires access to confidential and
critical information, requiring ongoing discretion and secure
information management.
This position is eligible to earn a base compensation rate in the
state range of $_ to $_ hourly depending on job-related factors as
permitted by applicable law, such as level of experience,
geographic location where the work is performed, and/or seniority.
We will ensure that individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform essential job functions, and to
receive other benefits and privileges of employment. Please contact
us to request accommodation. Concentra is an Equal Opportunity
Employer, including disability/veteran
Keywords: Concentra, Rock Hill , ASSOCIATE DIRECTOR MEDICAL OPERATIONS, Healthcare , Charlotte, South Carolina
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