Direct Operations Case Coordinators
Company: ICF Olson
Location: Charlotte
Posted on: October 16, 2024
Job Description:
Direct Operations Case CoordinatorsApply locations: Charlotte,
NC; Greensboro, NCTime type: Full timePosted on: Posted 3 Days
AgoJob Requisition ID: R2403979ICF is currently seeking Direct
Operations Case Coordinators capable of leading a team of Case
Coordinators working directly with ORR care provider staff and
federal staff to make recommendations for the release and/or
transfer of unaccompanied children as well as any related case
consultations to support the overall best interest of children in
ORR custody. The purpose of this project is to develop and maintain
a national case coordination program which provides child
welfare-based recommendations for unaccompanied children in Office
of Refugee Resettlement (ORR) custody, particularly in the areas of
safe and timely release, identification of children with special
needs and development of corresponding recommendations, and
placement recommendations.As the Direct Operations Case
Coordinator, you will directly support the team of Case
Coordinators working with care provider and ORR staff in carrying
out program functions in a way that values transparency and
respects the children, families, and staff that serve them
throughout the ORR system.Candidates must have demonstrated
understanding of unaccompanied children, child welfare best
practice, and the ability to maintain positive relationships with
clients and colleagues. In addition, candidates must be bilingual
in English and Spanish.Direct Operations Case Coordinator duties
involve onsite and remote work to accomplish all required duties.
The position does require covering for Case Coordinators as needed
and regular visits to care provider sites as part of their regular
duties. The teams under the oversight of Direct Operations Case
Coordinators are assigned to one or more care provider facilities
and/or influx facilities as needed. Travel up to 20% to be on-site
at a facility.Must live within 50 miles from an ORR facility and be
available to work some nights/weekends to meet the demands of the
role.Key Responsibilities:
- Responsible for ensuring appropriate Case Coordinator coverage
at all provider sites within their assigned geographical area.
- Provide an excellent level of supervision and operational
oversight of assigned Case Coordinator team.
- Provide guidance and technical assistance related to Case
Coordinator duties and ensure all related tasks are completed
efficiently and in compliance with program policies and procedures
and a high standard of care related to the safe and timely release
of unaccompanied children and all related recommendations.
- Conduct regular site visits at provider sites as part of Case
Coordinator oversight.
- Serve as the primary point of contact for government and care
provider staff at care provider sites in geographic area of
assignment.
- Ensure appropriate elevation of individual case issues to ORR
staff related to clinical, safety and well-being issues for
behavioral/mental health, physical health, juvenile justice
concerns, and other specialized needs which affect provision of
services, appropriateness of placement, and/or the safe and timely
release of unaccompanied children.
- Elevate operational concerns to ICF project leadership.
- Other duties related to case coordination goals for
unaccompanied children's safe and timely release and related ORR
needs.Basic Qualifications:
- Master's degree in social work or a social science related
discipline and 5+ years of demonstrated post-graduate child
welfare, case management, social service, and/or mental health
professional experience OR a Bachelor's degree in social work or a
social science related discipline and 8+ years of demonstrated
post-degree child-welfare, social service, case management, and/or
mental health professional experience; or a non-qualifying
bachelor's degree and 10+ years of demonstrated post-degree child
welfare experience.
- 1+ years of experience working with immigrant youth and
families.
- 1+ year of supervisory experience.
- 1+ year experience demonstrated ability to review case files
and assess/document information from a variety of sources.
- English/Spanish bilingual.
- Tier 2 Security Clearance or the ability to secure such
clearance.Preferred Skills:
- Knowledge of migrant/refugee issues, particularly related to UC
and sponsor families and the processes/documentation required for
sponsor release.
- 3+ years of experience working with immigrant youth and
families is highly preferred.
- Education and/or experience in the application of race equity,
diversity, and inclusion of social justice strategies in human
service settings.
- Working knowledge of challenges related to unaccompanied
children's placement and release and post-release services.
- Experience working for a refugee program.
- Experience in mental/behavioral health for children or
experience with juvenile justice programs.
- Prior work experience in a consulting environment.
- Experience using MS Office suite.Professional Skills:
- Ability to promote and contribute to an equitable and inclusive
organizational culture and environment.
- Solid team player with proven ability to manage competing
priorities, perspectives and stakeholder needs.
- Exceptional project management skills, with a focus on TA
project management.
- Strong analytical, problem-solving, and decision-making
capabilities.
- Ability to prioritize and manage multiple activities
simultaneously in a fast-paced, changing environment.
- Excellent verbal, interpersonal and written communication
skills.
- Demonstrated outstanding level of professionalism, including
ability to exercise good judgment, discretion, tact and
diplomacy.
- Proficient with MS Office applications (i.e., Word, Excel, and
PowerPoint).#LI-CCIWorking at ICFICF is a global advisory and
technology services provider, but we're not your typical
consultants. We combine unmatched expertise with cutting-edge
technology to help clients solve their most complex challenges,
navigate change, and shape the future.We can only solve the world's
toughest challenges by building an inclusive workplace that allows
everyone to thrive. We are an equal opportunity employer, committed
to hiring regardless of any protected characteristic, such as race,
ethnicity, national origin, color, sex, gender identity/expression,
sexual orientation, religion, age, disability status, or
military/veteran status. Together, our employees are empowered to
share their expertise and collaborate with others to achieve
personal and professional goals.Reasonable Accommodations are
available, including, but not limited to, for disabled veterans,
individuals with disabilities, and individuals with sincerely held
religious beliefs, in all phases of the application and employment
process. To request an accommodation please email
Candidateaccommodation@icf.com and we will be happy to assist.Pay
Range - There are multiple factors that are considered in
determining final pay for a position, including, but not limited
to, relevant work experience, skills, certifications and
competencies that align to the specified role, geographic location,
education and certifications as well as contract provisions
regarding labor categories that are specific to the position. The
pay range for this position based on full-time employment is:
$71,958.00 - $122,328.00 N Carolina Remote Office (NC99)
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Keywords: ICF Olson, Rock Hill , Direct Operations Case Coordinators, Other , Charlotte, South Carolina
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