Guest Experience Associate - Call Center
Company: Carowinds
Location: Charlotte
Posted on: October 23, 2024
|
|
Job Description:
Overview:Do you enjoy helping people, do you feel your best when
you are able to put a smile on someone's face? Our Guest Experience
team is the place for you! We spend our days ensuring that our
guests experience the best day ever! We recognize that sometimes
the small things matter the most. We work hard to be problem
solvers and pride ourselves on doing just that. - -The Guest
Experience team provides the best guest experience regardless if
the team member is working in a stationary position, mobile
position, or assisting guest via phone or online chats. Associates
in these roles are responsible for providing excellent guest
assistance to maintain guest satisfaction. The department resolves
guest conflict while upholding the highest levels of courtesy,
cleanliness, safety, service, and integrity. -Act as an Ambassador
for guests throughout the park and in the Guest Experience Office.
Document and resolve guest conflict and solve any concerns in a
polite and professional manner, and answer guest questions while
ensuring our guests are having a superior experience. -Provides
exceptional guest experiences inside the park though spontaneous
interactions that make the day rewarding for both the guests and
associates. -Answers guest questions coming into the park through
the Call Center and provide guest information and tips to have the
most amazing experience at the park. -May work within the Guest
Experience Office, Family Care Center, Mobile Guest Experience,
Call Center, and Height Check. -Help troubleshoot difficulties
guests are experiencing to minimize interruptions to the guest
experience and provide the guest with an amazing experience during
their visit. - - -Positions are currently available for those who
are 18 or older.
Responsibilities:Looking for a rewarding job that's also FUN?
Carowinds offers convenient hours for any college student, retiree,
or anyone seeking an awesome part-time opportunity. Our jobs can
lead to a successful future by developing resume-building skills as
well as gaining knowledge through training and work experience.
-Our associates are enthusiastic about their work because they
create fun and memories to last lifetime! They also enjoy:
Qualifications:
Keywords: Carowinds, Rock Hill , Guest Experience Associate - Call Center, Other , Charlotte, South Carolina
Click
here to apply!
|