Helpdesk Technician

Company: VirtualVocations
Location: Asheville
Posted on: October 12, 2024

Job Description:

A company is looking for a Helpdesk Technician I to provide technical support to end-users.

Key Responsibilities:

Provide technical end-user support via telephone, email, or web chat
Perform restorative or maintenance actions to resolve end-user problems
Track incidents and calls accurately in the database

Required Qualifications:

Bachelor's degree or vocational training in IT-related courses is a plus
Minimum of two years completed in college or a Diploma/Certificate course
Familiarity with PC hardware and software troubleshooting
Prior experience in Software Application support is a plus
Willingness to work in different shifts

Keywords: VirtualVocations, Rock Hill , Helpdesk Technician, Professions , Asheville, South Carolina

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