Process Design Consultant II
Company: Disability Solutions
Location: Charlotte
Posted on: October 13, 2024
Job Description:
Job Description:Job DescriptionAt Bank of America, we are guided
by a common purpose to help make financial lives better through the
power of every connection. Responsible Growth is how we run our
company and how we deliver for our clients, teammates, communities
and shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Job Description:This job is responsible for
analyzing processes, documenting business case opportunities, and
implementing process improvement/transformation initiatives in
support of Operational Excellence objectives. Key responsibilities
include executing on change initiatives which may result in
breakthrough cost efficiencies, quality, productivity, and risk
mitigation. Job expectations include working with business leaders
and subject matter experts, ensuring collaboration and transparency
across integrated business and technology teams, and driving
execution of solutions within the budget and timeline.Member of the
Enterprise Credit (Commercial) Operational Excellence Team. This
role will support Operational Excellence for the Enterprise Credit
Commercial (ECC) organization delivering Risk and Operational
efficiencies - helping to transform and ensure that the delivery of
credit to our Clients is effective, efficient and controlled.This
strong individual contributor will be responsible for working with
Commercial Credit process owners to identify inefficiencies,
control gaps and design and deploy repeatable, automated solutions.
This position will primarily interact with process and control
owners, but interactions may extend to technology, project
management, GCOR, credit review, audit/compliance, legal, learning,
communication partners, as well as senior executives. The ability
to influence and lead diverse groups is a key factor to be
successful in this role.Responsibilities:
- Implements moderately complex solutions to address issues and
risks, optimize efficiency, reduce variability, and improve
controls, quality, and sustainability
- Works directly with Line of Business partners to gather
information needed to identify and implement solutions that resolve
critical business challenges and opportunities
- Establishes and implements a model for continuous process
improvement by applying process engineering best practices and
delivering reusable technology solutions
- Leverages analytics and critical thinking to solve complex
business problems and translate issues into structured design
oriented solutions with clearly defined business case benefits
- Leads the development of enterprise change management
deliverables for material projects including project charters,
Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible,
Accountable, Consulted, and Informed (RACI) process maps, risk
assessments, control plans, and related artifacts
- Service Executive Role, responsibilities include ensuring the
applicable Enterprise Services Programs are fully implemented,
resourced, and governed through maintenance of applicable
procedures, SPI processes and business controls
- Lead working teams through strategic OpEx planning by utilizing
a simplification mindset to accurately depict the current Single
Process Inventory (SPI) inventory in the Process Owner Portal (POP)
and assess gaps against the Process Management Policy, Standard and
associated Standards
- Support SPI connection to the Client Journeys workstream and
determine Enterprise Credit role in implementing efficient
solutions
- Interact with all levels of the EC organization from Process
Executives, Process and Control Owners, Credit BSEs, and ECATS
partners
- Integrate business best practices and leverage technology to
develop and deploy automated/revised solutions. Build action plans
to identify pain points/variation and provides recommendations to
drive continuous improvement
- Accountability for engaging the appropriate partners and SMEs
to remediate Challenges raised against the Commercial Credit SPI
portfolio and to deliver against expected Operational Excellence
outcomes and timelines
- Consult with Enterprise OpEx team in evaluating current methods
and developing strategies to implement changes and
improvements
- Evaluate OpEx routines across Enterprise Credit organization,
as well as routines with key internal and external stakeholders to
ensure effective communication exists and feedback is
solicitedSkills:
- Change Management
- Continuous Improvement
- Process Design
- Process Simplification
- Reporting
- Business Process Analysis
- Critical Thinking
- Process Performance Measurement
- Program Management
- Strategic Thinking
- Conflict Management
- Decision Making
- Process Effectiveness
- Scenario Planning and AnalysisRequired Qualifications:
- 10 years of process improvement/design and project management
experience
- Understanding of BOA's Process Management Policy and Standard,
Risk Management Framework and Business Controls
- High proficiency in MS Office suite, especially SharePoint,
Excel and pivot tables
- Exceptional data analytics skills and attention to detail with
ability to synthesize complex data into actionable reports for
executive audience
- Exceptional written and verbal communication skills
- Ability to navigate enterprise, research, and resource
information across the bank
- Ability to work independently - set and manage plans, achieve
results
- Highly organized and able to effectively manage competing
priorities and compressed timelines
- Demonstrated ability to drive action and sustain
momentum/results oriented
- Strong partnership skills - build broad-based business
relationships across the organization using influencing skills
while demonstrating strong conflict resolution capabilities
- Ability to learn and adapt quickly in making sound decisions
while facilitating process working sessions
- Strong ability to influence and lead diverse groups to achieve
desired resultsDesired Skills:
- Knowledge of Commercial lending environment, organizational
alignment, strategic priorities
- Consulting or change management experience
- Bachelor's degree or equivalent experience Shift:1st shift
(United States of America)Hours Per Week: 40
Keywords: Disability Solutions, Rock Hill , Process Design Consultant II, Professions , Charlotte, South Carolina
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