Customer Service Representative

Company: Lazy Boy
Location: Rock Hill
Posted on: April 4, 2025

Job Description:

Through our dedicated Customer Service Representatives, we are able to fulfill our mission of creating customers for life, one exceptional experience at a time!

La-Z-Boy Southeast offers employees a connected company culture that focuses on continuous improvement in a respectful workplace.

This is the right fit for you if you are a dependable, detail-oriented individual that has the ability to problem-solve while providing service for our clients. A proactive, focused person who enjoys helping others belongs on our team!

Primary Responsibilities:

* Shift: Mon-Fri 8am-4:30pm.
* You will ensure a friendly customer experience is provided in every interaction
* You will gain a detailed working knowledge of the La-Z-Boy and Tipperary Sales warranties, La-Z-Boy furniture as well as other products or services offered by Tipperary Sales
* You will ensure all requests and complaints are addressed in a timely manner and the client is kept informed of progress and final resolution
* You will problem-solve to determine the proper course of action needed with each customer issue. Effectively communicating the service process with the customer
* You will process service reports accurately and efficiently as is necessary for the proper function of the service department
* You will be trained to make decisions regarding customer service issues within approved guidelines
* You will accurately complete documentation for all work, minimizing errors to reduce client impact
* You will operate within company policies and procedures and warranty terms while adhering to all delegated authorities

Benefits:

* Medical, Dental, Vision, & Life insurance
* Supplemental Insurance options available
* Matching 401(k) contributions
* Paid time off
* Profit Sharing Program
* Employee discount
* Employee Assistance Program
* Paid Family Leave
* The position starts at $15.00-$16.00 per hour with clear opportunities for growth

Qualifications

Position Requirements:

* High school diploma or equivalent certification
* Previous customer service, and/or call center experience is preferred
* Must be professional, polite, friendly, and a team player
* Basic computer skills with data entry proficiency

About La-Z-Boy Southeast

La-Z-Boy Southeast is a family-owned company founded in 1975. We independently own and operate eight La-Z-Boy locations in Georgia, North Carolina, and South Carolina.

Our company has recently been recognized and awarded:

* La-Z-Boy's Global Retail Partner of the Year
* La-Z-Boy's Global Ronald McDonald Charity Partner of the Year
* Named to Furniture Today's top 100 list

The most respected and recognized brand name in the furniture industry is La-Z-Boy. This is why we are honored to offer the largest selection of quality home furnishings in the Southeastern USA.

We hire great people for great jobs. If you are a steady individual that enjoys helping others La-Z-Boy Southeast is the right fit for you!

Please visit www.furnitureacademy.com to find out more about who we are.

We are a drug-free workplace.

Keywords: Lazy Boy, Rock Hill , Customer Service Representative, Sales , Rock Hill, South Carolina