Business Control Manager
Company: Disability Solutions
Location: Charlotte
Posted on: October 4, 2024
Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference.Join us!Job Description:This job is responsible for
leading and executing on internal control discipline and
operational excellence within a Line of Business (LOB) or
Enterprise Control Function (ECF). Key responsibilities include
executing LOB or ECF processes and tools to drive adherence to
enterprise-wide standards. Job expectations include supporting the
implementation of quality assurance and quality control processes
within the LOB or ECF through ongoing monitoring and testing of
controls, identifying issues and control improvements for
remediation, and building out actions plans and
milestones.Responsibilities:
- Leads the assessment of the design and effectiveness of the
risk and control environment to support Client Operational Services
and ensure adherence to enterprise-wide standards
- Performs monitoring and testing of controls, identifying issues
and control improvements for remediation
- Leads the implementation of optimized controls and enhanced
Quality Assurance (QA) practices to support business continuity
efforts
- Manages the performance and productivity of team members that
conduct quality inspection reviews
- Ensures timely execution of QA activities including control
execution, case management, and results reporting
- Manages and reviews all operations front line unit responses
for regulatory exams, internal audits, and other monitoring and
inspection reviews
- Ensures accuracy of data and that relevant information is
captured for inspection metrics to support governance for dashboard
reportingSkills:
- Controls Management
- Oral Communications
- Risk Management
- Stakeholder Management
- Strategy Planning and Development
- Continuous Improvement
- Drives Engagement
- Influence
- Strategic Thinking
- Talent Development
- Data and Trend Analysis
- Decision Making
- Monitoring, Surveillance, and Testing
- Problem Solving
- Quality AssuranceRequired Qualifications:
- 10 or more years of direct experience and knowledge of Business
Control specific functions, Operational Risk management and Risk
framework
- 5 or more years of direct experience with Regulatory Relations,
MRA and Consent Order handling
- 5 or more years of issue management experience
- Advanced Microsoft Office skills, specifically Excel and
PowerPoint
- Superior presentation and communication skills at the executive
level (written and verbal)
- Strong quantitative and analytical abilities - must know how to
use data to communicate the business story
- Ability to bring multiple stakeholders together, cut to the
heart of issues to reach consensus & decisions, demonstrate
personal courage.
- Ability to lead across multiple lines of business to
orchestrate cohesive risk & controls oversight and process
management.
- Quickly "connect the dots" to identify and perform thematic
analysis
- Strong relationship management skills - candidate will need to
navigate through the complexities of establishing relationships
with horizontal partners, stretching up and across multiple
organizations to proactively identify emerging themes connected
function that DSO supports and/or executes
- Ability to decompose complex issues and drive timely decisions,
knowing when to engage others for additional input, and when to act
independently
- Strategic thinker, self-starter, organized, versatile, and
capable of performing work with minimal management oversight
- Proven ability to manage and drive/lead execution of multiple
and often competing priorities to meet deadlines and adhere with
policies and standards
- Ability to communicate complex ideas in a clear and concise
manner, shaping the opinions and actions of key stakeholders and
gaining their trustDesired Qualifications:
- Six Sigma background: Green/Black Belt Certified
- Customer centric approach to problem resolution
- Operations, capacity planning, business support, business
continuity, process control, quality, reporting and/or metrics
experience
- Prior experience with procedure developmentExperience with
Agile or Waterfall methodologiesShift:1st shift (United States of
America)Hours Per Week: 40
Keywords: Disability Solutions, Rock Hill , Business Control Manager, Executive , Charlotte, South Carolina
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